Frequently Asked Questions
+ Will I receive a payment coupon or statement?
Within your closing paperwork you will find two mortgage coupons provided for your convenience. A few days after settlement you will also receive a Welcome Letter that contains a mortgage statement, and return envelope. Mortgage statements are sent out on the 15th of the month for payments due to McLean Mortgage Corporation.
+ What happens if my loan is transferred to a new investor but I made a payment to McLean?
If we receive a payment that is due to a new investor we will forward the payment the day it’s received. Due to processing, and mailing time it could take up to 10 days before it’s reflected in your account. However, by RESPA law you cannot be counted as late within 60 days of the transfer of your mortgage. If you have a question contact our servicing department at (855) 288-1100 or email@example.com.
+ How will I know my loan has been transferred?
When your loan is transferred you will receive a Goodbye Letter from us with information for the new investor. You will also receive a Welcome Letter from the new investor. If in doubt where you should make your payment please contact our servicing department at (855) 288-1100 or firstname.lastname@example.org.
+ When my loan is transferred will my insurance company be notified?
Yes! We will send your insurance company updated information so the correct mortgage company is billed.
+ I received a letter that says McLean Mortgage but I don’t know if it’s from you?
You may receive correspondence that appears to come from McLean Mortgage Corporation. Marketing companies mine public records of new mortgage holders to sell related products and services. If you do not see our logo on the correspondence, it is not from us. We take the protection of your information extremely seriously. If you have any questions about something you’ve received, please don’t hesitate to contact us at (855) 288-1100 or email@example.com.